Refunds and Returns Policy
SOS Skincare is committed to achieving the highest possible standards in manufacturing, filling, packing and selling skincare products.
At SOS we are focused on providing customer satisfaction, meeting and exceeding customer expectations and addressing resolutions for any shortfalls promptly.
All our operations and products conform to relevant specifications and meet contractual and regulatory requirements.
We train our employees to support this policy and be proactive in the implementation and ongoing improvement of our products and processes.
We are constantly working on product development and enhancing our brand experience for our customers.
If, for any reason, you are not completely satisfied with your purchase, please follow the steps bellow.
Please note, we cannot accept returned goods that we reasonably believe have been used, except due to any unfavourable skin reaction (imagery of reaction may be required) or simply due to change of mind. Returns are not valid or accepted due to packaging changes unless deemed faulty.
Email us at firstname.lastname@example.org to discuss any issues first, providing your details (name, address, phone number), the Product Batch No. (found on the back of the product), a receipt or proof of purchase, any imagery should the product be deemed faulty, and any details should you simply not be satisfied. Also, please indicate the payment type you used on your order.
In case of a return, items must be returned to us in their original condition to us within 14 working days of delivery (as dated on your shipping confirmation email). Carefully pack items into a box/satchel bag, ensuring that it is properly sealed, and that you have included within the returned parcel your receipt. You are responsible for postage costs and assume any risk of loss, theft or damaged goods during transit. Therefore, we advise you insure your parcel. SOS Skincare will not be responsible for parcels lost or damaged in transit upon returning.
Send your parcel to:
SOS Skincare Returns
PO BOX 3425
Helensvale Town Centre, QLD, 4212
Refunds and exchanges will be processed within 21 days of receipt. Exchanges will be sent via standard shipping. You will receive a confirmation email notification or phone call from our Customer Service Team during this process.
Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised sales by third parties.
If you have any concerns or questions about a particular online retailer which is not listed on our official stockists page, please contact us via email.